Last Updated: April 15, 2026
MB Carpets and Tiles Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our website forms
- Request a quote for flooring services
- Book a free home measuring visit
- Engage with our carpet or tile fitting services
This information may include:
- Full name
- Email address
- Phone number
- Property address or project location
- Service requirements and flooring preferences
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Date and time of visit
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer service
- Process and fulfil your flooring quotation requests
- Arrange and confirm home measuring appointments
- Improve our website and services
- Analyse website usage and optimise user experience
- Comply with legal obligations
- Prevent fraud and enhance security
3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
- Consent: You have given explicit consent for processing your data for specific purposes
- Contract: Processing is necessary for the performance of a contract with you
- Legal Obligation: We are required by law to process your data
- Legitimate Interests: Processing is necessary for our legitimate business interests
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website and business
- Legal Authorities: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information. Our security measures include:
- SSL/HTTPS encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security assessments
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymise it.
7. Your Rights (UK GDPR)
Under the UK GDPR, you have the following rights regarding your personal data:
- Right to Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to our processing of your data
To exercise any of these rights, please contact us at naveed@mbcarpetstiles.com
8. Cookies
We use cookies to enhance your browsing experience. For detailed information, please see our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date above. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: